Tech Support

Our Zoni Live virtual presence students are based in every corner of the world. Because we know that everyone uses different computers or devices to access their classes, we have a dedicated Tech Support Team to help you out.

GETTING SET UP

The Tech Support team is there to help you right from the start. Not only are you provided with clear and detailed instructions on what is needed and how to use our virtual platform, the Tech Support team is on call. If you need technical help, simply ask your advisor to put you in touch.

TECHNICAL INFORMATION

SYSTEM REQUIREMENTS

An internet connection – broadband wired or wireless (3G or 4G/LTE)

Speakers and a microphone – built-in, USB plug-in, or wireless Bluetooth

A webcam or HD webcam – built-in, USB plug-in, or:

An HD cam or HD camcorder with a video-capture card

Note: See the list of supported devices.

Virtual camera software for use with broadcasting software like OBS or IP cameras

Note: For macOS, Zoom client 5.1.1 or higher is required.

SUPPORTED OPERATING SYSTEMS

macOS X with macOS 10.9 or later

Note: Devices running Windows 10 must run Windows 10 Home, Pro, or Enterprise.

S Mode is not supported.

An HD cam or HD camcorder with a video-capture card

Windows 8 or 8.1

Windows 7

Ubuntu 12.04 or higher

Mint 17.1 or higher

Red Hat Enterprise Linux 6.4 or higher

Oracle Linux 6.4 or higher

CentOS 6.4 or higher

Fedora 21 or higher

OpenSUSE 13.2 or higher

ArchLinux (64-bit only)

SUPPORTED TABLET AND MOBILE DEVICES

Surface PRO 2 or higher and running Win 8.1 or higher

Note: Tablets running Windows 10 must run Windows 10 Home, Pro, or Enterprise. S Mode is not supported.

iOS and Android devices Blackberry devices

SUPPORTED BROWSERS

Windows: Edge 12+, Firefox 27+, Chrome 30+

macOS: Safari 7+, Firefox 27+, Chrome 30+

Linux: Firefox 27+, Chrome 30+