Privacy Policy

We may collect personal information that you voluntarily provide to us, including:

• Name
• Email address
• Phone number
• Country or city of residence
• Preferred language
• Program or course interests
• Messages, questions, or information you send to us
• Enrollment-related information you choose to provide
• Communication preferences
• Social media profile information made available when you message us through Meta platforms

When you contact us through Facebook Messenger, Instagram, or another Meta service, we may receive information from your message and your public or platform-provided profile, such as your name, profile ID, username, message content, timestamps, and communication history with us.

We may also automatically collect limited technical information when you visit our website, such as:

• IP address
• Browser type
• Device type
• Pages visited
• Date and time of visit
• Referring website
• Cookies or similar tracking technologies

We use personal information for legitimate educational, administrative, communication, and business purposes, including to:

• Respond to your questions or messages
• Provide information about Zoni programs, classes, admissions, pricing, schedules, and services
• Assist with registration, enrollment, or student support
• Communicate with prospective students, current students, parents, agents, or partners
• Send updates, reminders, or follow-up messages when appropriate
• Improve our website, services, communication processes, and user experience
• Maintain records of inquiries and responses
• Protect the safety, security, and integrity of our systems
• Comply with applicable laws, regulations, legal requests, and platform requirements

For Meta Messenger or related integrations, we use message data only to receive, manage, and respond to communications initiated by users or otherwise permitted by applicable platform rules.

If you communicate with us through Facebook, Instagram, Messenger, WhatsApp, or other Meta services, we may process information provided through those platforms in order to respond to you and manage our communication with you. We do not sell Meta Platform Data. We do not use Meta Platform Data for unauthorized advertising, profiling, or unrelated purposes. We use Meta Platform Data only for purposes consistent with your communication with Zoni, our services, and applicable Meta requirements.

We may share personal information only when necessary and appropriate, including with:

• Zoni staff, departments, or authorized representatives who need the information to respond or provide services
• Service providers that help us operate our website, messaging tools, CRM systems, email, hosting, analytics, or student support systems
• Meta or related platforms when required for operation of messaging services
• Legal, regulatory, or public authorities when required by applicable law
• Professional advisors, such as attorneys, auditors, or compliance consultants
• Successor organizations in the event of a merger, restructuring, acquisition, or transfer of business operations

We require service providers to handle personal information appropriately and use it only for the services they provide to us.

If we receive a request from a public authority for personal information, we review the request before disclosing information. Where appropriate, we may request clarification, require proper legal documentation, limit the information disclosed, or challenge requests that appear unlawful, excessive, or unsupported by proper authority. We aim to disclose only the minimum information reasonably necessary to comply with a valid legal obligation.

Our website may use cookies, pixels, analytics tools, or similar technologies to understand website traffic, improve user experience, measure campaign performance, and support communication with users. You can control cookies through your browser settings. Some website features may not work properly if cookies are disabled.

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to respond to inquiries, provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements. Message records may be retained for customer service, student support, compliance, and administrative purposes unless deletion is requested and we are legally permitted to delete the information.

We use reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction. However, no website, messaging platform, or electronic storage system is completely secure. We cannot guarantee absolute security of information transmitted online.

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications

To make a privacy request, contact us at:

Email: privacy@zoni.edu

We may need to verify your identity before processing certain requests.

You may request deletion of personal information associated with your communications with Zoni, including information received through Meta platforms, by contacting us at:

Email: privacy@zoni.edu

Subject: Data Deletion Request

Please include enough information for us to identify your request, such as your name, contact information, and the platform used to communicate with us.

We will review and process deletion requests in accordance with applicable law and platform requirements. Some information may be retained where necessary for legal, security, fraud prevention, dispute resolution, or legitimate administrative purposes.

If you provide your contact information, we may send you information about Zoni programs, events, enrollment opportunities, or related services. You may opt out of marketing communications at any time by following the unsubscribe instructions in the message or by contacting us directly. Even if you opt out of marketing messages, we may still send non-marketing communications related to your inquiry, enrollment, account, services, or legal obligations.

Zoni’s services may be used by students of different ages, depending on the program and location. We do not knowingly collect personal information from children where parental or guardian consent is required by law, unless such consent has been obtained or the collection is otherwise legally permitted. Parents or guardians who believe a child has provided personal information without appropriate consent may contact us to request review or deletion.

Zoni may provide educational services to students and prospective students from different countries. Your information may be processed in the country where Zoni operates, where our service providers are located, or where our systems are hosted. By communicating with us or using our website, you understand that your information may be transferred and processed outside your country of residence, subject to applicable legal protections.

Our website or messages may include links to third-party websites, platforms, or services. This Privacy Policy does not apply to third-party websites or services that we do not control. For example, when you use Facebook, Instagram, Messenger, WhatsApp, or other Meta services, Meta’s own privacy terms may also apply to your use of those services.

We may update this Privacy Policy from time to time. When we make changes, we will update the effective date at the top of this page. Continued use of our website or services after updates means you accept the revised Privacy Policy.